A Message from Colonial Regarding COVID-19

At Colonial, the health and safety of our customers and employees is our highest priority. Because of the growing concern regarding the coronavirus, also known as COVID-19, Colonial is taking extra precautions to ensure the well-being of our customers and employees. We would like to clearly state that Colonial’s mortgage operations will continue to work with customers on all their home loan needs, including new home loans, refinancing and mortgage payment options.

Many people’s lives are being affected by this ongoing crisis. Our neighbors are being hurt in so many ways – from loss of employment, decline in income, illness – the list goes on. It is devastating to see the effects this virus is having across the world and in our local communities.

We want you to know that Colonial is here to help. Below are a list of contacts should you need to make a payment, speak to a Customer Relations Representative inquire about Loan Forbearance and more.

*Please note that because of high call and secure message volumes, we are assisting customers in the order of which we receive them. We appreciate your patience and understanding during this unprecedented time.

  • If you need to view your personal or business banking account, please visit GoColonial.com.


  • To make a mortgage payment or view your mortgage account details, please visit ServiceHomeLoan.com, where you can also send a secure message to the Customer Relations team.


  • To make a payment by phone or to speak with a Customer Relations representative regarding your account, please call 800-937-6002 between the hours of 8 a.m. – 5 p.m. CDT. You may also use our automated voice response system to obtain loan information and make payments.


  • If you need to contact our Loan Counseling Department, you can do so by calling 800-937-6303.

While we encourage you to monitor Colonial’s Social Media Accounts for updates (Facebook, Twitter, Instagram and LinkedIn), please note that our Social Media team does not have access to your personal account information, meaning you will still need to contact Customer Relations for account details.

Founded in 1952, we have weathered numerous storms throughout the last 68 years. We want our customers to know that in these trying times, we are here for you and will do our best to help ensure that all of your Banking, Home Loan and Insurance needs remain uninterrupted, with the same level of security and award-winning customer service you’ve come to expect.

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